🌹 Rose Puglisi

I build software that works and teams that want to keep working together.

Senior product manager with a background in psychology and project management. Calm in change, clear in direction, and committed to outcomes that last.

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Where I've worked What I've done What they're saying

Hi, I'm MaryRose,

but you can call me rose.

Rose speaking at a podium
Rose in pink suit

WHO I AM

About Me (she/her)

Professionally, I love to talk strategy. Tell me your most complex problem, and I’ll find a way to solve it. I love leading teams, and finding ways to improve morale and processes simultaneously.

Outside of work, I’m an open water swimmer, a yoga teacher, and an avid animal lover.

I thrive on challenges, whether it’s a new product launch or a committed 5-mile swim with potential sharks or gators. It’s important to me that I bring that energy to every team I join because I believe that the best products and communities are built by people who continue to show up fully.

Professional Experience

  1. Product Manager (2025-Present)

    Granicus · Remote · GovTech

    • Improved security and audit readiness by leading FedRAMP compliance delivery, vulnerability triage, and cross-team coordination.
    • Advanced GovDelivery platform development, driving end-user messaging, subscriber flows, and reporting tools.
    • Strengthened accessibility compliance with GDPR, ADA, and WCAG updates, aligning platform strategy with global standards.

  2. Product Manager (2021-2025)

    Granicus (formerly Simpleview) · Remote · TravelTech

    • Stabilized and redefined Book › Direct, a failing hotel and vacation rental referral platform, by authoring a full rewrite strategy.
    • Co-managed the CMS suite used by hundreds of global tourism clients, transforming websites into online marketplaces through API integrations with Viator, Ticketmaster, Yelp, and TripAdvisor.
    • Created reporting dashboards (events, tours, hotels, Ticketmaster) to give clients and executives actionable insights into booking and referral performance.

  3. Project Manager (2020-2021)

    Personify · Remote · EventTech

    • Led client onboarding, training, and implementation efforts for enterprise SaaS products, coordinating API configuration, platform setup, and launch timelines.
    • Supported feature delivery and retention by aligning client goals with product execution.

  4. Sales Manager (2019-2020)

    GES, Inc. · Remote · Event & Tradeshow Management

    • Managed accounts across the U.S. East Coast, delivering consistent service for citywide events with 10,000+ attendees. I developed pricing strategies, negotiated contracts, and directed logistics to secure repeat business.
    • Collaborated with global colleagues to maintain continuity for clients hosting events in multiple locations

  5. Sales Manager (2017-2019)

    Baltimore Convention Center · Baltimore · Hospitality & Event Management

    • Partnered with city officials and major accounts to bring both large citywide conventions and small-scale events to life.
    • One of my proudest achievements was helping to sign a three-year contract set to benefit Baltimore City via $5M in economic impact.
    • My role combined revenue generation with cross-department coordination, making sure clients not only booked but returned, driving repeat business and visibility for the city.

Download resume below

Case studies

Legacy Products

Modernizing a booking platform

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    Context: Legacy referral platform for hotel bookings was outdated, with major client churn risk.

    Approach: Owned full roadmap, coordinated engineering/design, and redefined integrations with hotel APIs to modernize the product.

    Result: Stabilized retention risk, unlocked live pricing connections, reframed the product value via effective data storytelling, and reset the product from pure maintenance mode to growth mode.

    Key Decision: Sunset legacy referral logic and rebuild around rates APIs (with live data) to reduce churn risk and enable long term retention growth.

CMS & CRM Integrations

Driving clicks via smart connections

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    Problem: Destination organizations needed to display listings, events, and offers seamlessly across websites.

    Approach: Led integrations with Viator, Ticketmaster, Yelp, TripAdvisor, and other similar providers, while optimizing UI/UX flows for engagement.

    Result: Increased user clicks on tourism websites by 5x when API integration was present, enabling organizations to drive measurable engagement with local partners.

    Key Decision: Prioritize high signal partner integrations over one-off custom builds to maximize measurable engagement across destinations.

Event Micro-Sites

Guiding client setup and adoption

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    Problem: Trade show and event organizers needed user-friendly portals for vendors and exhibitors.

    Approach:     Implemented and launched micro-sites where vendors could self-manage bookings, payments, and profiles.

    Result: Improved efficiency for organizers, reduced manual workload, and created scalable, repeatable solutions.

    Key Decision: Shift from manual organizer workflows to self service vendor portals to reduce operational drag and scale events without additional headcount.

Data Reporting

Defining reporting standards

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    Problem: Clients lacked actionable insights for strategic decisions.

    Approach: Served as first main tester/user for the new data warehouse, defined reporting standards, internal SOPs, and collaborated with customers to shape dashboards.

    Result: Rolled out reporting suites that became critical for client stakeholder meetings, allowing them to better align on ROI and performance.

    Key Decision: Define reporting standards and internal data contracts before expanding dashboards to prevent metric drift and rebuild trust in client reporting.

End-User Messaging

Enhancing reliability & reach

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    Problem: Government clients required secure, compliant messaging that could scale globally while meeting evolving accessibility and regulatory needs.

    Approach: Partnered with engineers to expand and strengthen core functionality, including throughput limits, shortcode/longcode management, MFA support for UK users, and international messaging.

    Result: Delivered improved scalability, accessibility, and reliability, positioning clients with sustainable, long-term messaging capabilities.

    Key Decision: Invest in core platform reliability and compliance capabilities before feature expansion to ensure long term scalability for government clients.

Migrations & Compliance

Keeping products cloud-ready & certified

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    Problem: Company transitions (AWS → Google Cloud), FedRAMP audits, GDPR/ADA compliance required coordination across engineering and compliance teams.

    Approach: Oversaw migrations, prioritized vulnerability triage, and collaborated cross-functionally to pass audits and maintain service.

    Result: Reduced risk exposure, ensured continuous FedRAMP certification, and established smoother infrastructure scalability.

    Key Decision: Sequence cloud migration and vulnerability remediation to pass audits without service disruption or client impact.

Certifications

  • Product Analytics, Pendo.io
  • Product Strategy, Kellogg Executive Education
  • Advanced Certified Scrum Product Owner, Scrum Alliance
  • Certified Scrum Product Owner, Scrum Alliance
  • Simpleview CMS Certified Mentor, Simpleview

Endorsements

“She not only is an extremely hard worker with an incredible drive to move herself and others forward in their careers, but she’s also the reliable friendly face you can turn to when you aren’t sure what to do.”

— Lauren Zaremba, Sales Manager

“Her prioritization and mindset led to several high‑impact feature launches and, combined with her collaborative spirit and problem‑solving approach, made her a trusted leader and mentor on our team.

— Bryan Beltran, Software Engineer

“Rose is one of the most talented and dependable PMs I've had the pleasure to work with. I recommend her without hesitation and am confident that she will bring immense value to any team lucky enough to have her.”

— Ryan Bolton, VP of Product

Read more on LinkedIn.

Contact

Reach out for product roles, or change work.

Email LinkedIn